Effective Date: April 23, 2026

At LAKELAND SPORTS LIMITED. (operating via lakelandsportsshop.com), we are committed to providing high-performance sports gear. We understand that finding the right fit or equipment is essential. This policy outlines the conditions under which returns and refunds are managed in accordance with the New Zealand Consumer Guarantees Act.

1. THE “NO PHYSICAL RETURN, NO REFUND” POLICY

LAKELAND SPORTS LIMITED. maintains a strict “No Refund Without Return” mandate.

To be eligible for a refund, store credit, or exchange, the customer must physically return the item to our facility in Rotorua. We do not issue monetary refunds for products that remain in the customer’s possession. This allows our technical team to inspect the gear for use, damage, or manufacturing defects before any financial transaction is reversed.

2. RETURN ELIGIBILITY WINDOW

• Standard Items: You have 14 calendar days from the date of delivery to initiate a return request.
• Condition: Items must be returned in original, brand-new condition. This means:
  • Sports apparel must be unworn, unwashed, and have all original tags attached.
  • Footwear must be in the original box and must not have been worn outdoors.
  • Equipment (e.g., rackets, bats, balls) must be in original sealed packaging and unused.
• Proof of Purchase: A valid receipt or order confirmation from lakelandsportsshop.com is mandatory.

3. NON-RETURNABLE ITEMS

For hygiene, safety, and operational reasons, the following are non-returnable:

• Protective Gear: Helmets, mouthguards, and supportive undergarments.
• Personalized Items: Any gear that has been custom-strung, engraved, or printed with custom names/numbers.
• Clearance/Final Sale: Items purchased from the “Clearance” section are not eligible for “change of mind” returns.
• Perishables: Nutritional supplements, energy gels, or hydration powders.

4. THE RETURN PROCESS

To ensure your return is processed efficiently, please follow these steps:

1. Request: Email hummingbirds@lakelandsportsshop.com with your order number and the reason for the return.
2. Authorization: Once approved, we will provide a Return Authorization Number.
3. Shipment: Securely package the item and send it to:
   LAKELAND SPORTS LIMITED.
   44 High Street, Glenholme, Rotorua 3010, New Zealand
4. Inspection: Our team will inspect the item within 3–5 business days of arrival.

5. SHIPPING COSTS

• Change of Mind: The customer is responsible for all shipping costs associated with returning the item. Original shipping fees are non-refundable.
• Faulty Goods: If an item is confirmed to have a manufacturing fault, LAKELAND SPORTS LIMITED. will cover or reimburse reasonable return shipping costs.

6. REFUND DISBURSEMENT

• Approved Returns: If the item passes inspection, a refund will be issued to your original payment method within 7–10 business days.
• Partial Refunds: We reserve the right to offer only a partial refund if an item is returned damaged, missing parts, or not in its original packaging.

7. DAMAGED OR FAULTY GEAR

We comply with the New Zealand Consumer Guarantees Act. If your sports equipment is faulty:

• Contact us at +64 272258125 immediately.
• Assessment Requirement: The product must be returned to our Rotorua shop for a formal assessment. We may send the item to the manufacturer (e.g., Nike, Wilson, Adidas) to confirm the fault before a remedy is provided.

8. EXCHANGES

If you require a different size or color, the fastest method is to return the original item for a refund and place a new order on our website.

9. CONTACT INFORMATION

For all return-related inquiries, please reach out to our team:

LAKELAND SPORTS LIMITED.

• Address: 44 High Street, Glenholme, Rotorua 3010, New Zealand
• Email: hummingbirds@lakelandsportsshop.com
• Phone: +64 272258125
• Website: lakelandsportsshop.com

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